The OneCard Credit Card Most Important Terms and Conditions (MITC)

These Most Important Terms and Conditions apply to OneCard Credit Card (OneCard) issued by IDFC FIRST Bank Ltd. (Bank) in partnership with FPL Technologies Private Limited (FPL). Activating your card from the OneCard app or clicking on ‘Submit’ or ‘I Agree’ or any similar tab/icon would mean acceptance of the below terms and conditions by the cardholder/cardmember/user (You).

The MITCs are in addition to and are to be read along with the detailed Terms and Conditions, and are subject to changes from time to time. We will notify you of changes one month prior to such changes becoming effective. The most recent version will always be available on this website.

Welcome to a world of convenience!

The OneCard Mobile App📱

You can control the OneCard entirely from the powerful OneCard Mobile App, some of the actions being:

- Set your App PIN
- Activate your OneCard
- Make credit card bill payments
- Manage your virtual credit card
- Control your credit and cash withdrawal limits
- Enable online, domestic and international usage
- Set your OneCard PIN (For use at Point of Sale and ATMs)
- Raise disputes or service queries on any aspect of your OneCard

We have ensured that you can do the above transactions only in a secure environment after you authenticate yourself with your preferred authentication mechanism (Fingerprint/PIN). As a cardholder, you should be aware of the features and impact of these transactions as you would be responsible for your actions within the OneCard App.

Virtual Credit Card 💳📲

In addition to the physical OneCard, you will receive as part of the on-boarding process, a virtual rendition of the same OneCard which will be available on the OneCard App.

This virtual card is also a VISA powered credit card so that you can use it for any online or mobile application-based transactions or purchases. The security parameters are set as per industry standards.

A) FEES AND CHARGES 👀

We believe in keeping your life simple and our charges reflect our endeavour in that direction. 

As long as you use the OneCard within your approved credit limit, and pay the full outstanding by the due date, we wont charge you anything. However, in cases of delays in payments or part payments or using your card beyond the limit, there would be some charges levied. Here’s a list of these charges:

Onecard Schedule of Charges

Goods and Services Tax (GST) is applicable on all fees, interest and other charges and is subject to change as and when notified by the Government of India

* Cash Withdrawal from ATMs

You can use the OneCard to withdraw cash from ATMs in India and/or overseas (except foreign currency transactions in Nepal and Bhutan) in accordance with the compatibility of the OneCard at the said ATM(s). Cash withdrawal charges or ATM withdrawal fee as mentioned above shall be levied on all such withdrawals and would be billed to you in the next/forthcoming OneCard statement.

** Interest Free Grace Period

Please remember that this facility of an interest free (grace) period will not be available to you if you have not paid the previous month’s outstanding amount in entirety. An illustration of the calculation of the interest free (grace period) has been set out below.

Illustrative example for interest calculation

There was an outstanding amount in the November statement, paid partially by you. 

December 17: Statement date. Shows overall outstanding amount of Rs.5,000. 

December 25: You make a partial payment of Rs. 2,000. 

December 30: You make a purchase of Rs.1,000. 

January 17: The next statement is generated. 

Assuming an interest rate of 30% per annum on the Card and 365 days in a year, interest will be levied as below: 

OneCard Interest Calculation

GST at the prevailing rate (currently 18%) will be levied on interest, which is Rs.18.65.

This will be added to the outstanding amount so on January 17, the Total Amount Due will be Rs.4,122.25 (Rs.4,000 + Rs.103.57 + Rs.18.65). 

The Minimum Amount Due is a variable percentage of Net Debits + Full Over The Limit amount + Full Finance Charges, if any (inclusive of Taxes) + Previous statement unpaid minimum amount dues if any.

The Minimum Amount Due variable percentage can range between (5% - 100%) and will be based upon the cardholder’s repayment status.

For the above illustration, say the system charges 10% of Net debits since the cardholder has repaid Total Amount Due partially but paid complete Minimum Amount Due of previous statement. In this case,

Minimum Amount Due (MAD) = (10% of Rs.4,000) + Rs.122.22 = Rs. 522.22.

*** Late Payment Fee

You are charged a Late Payment Fee if there has been no payment or a payment less than the Minimum Amount Due is received by the Payment Due Date. 

Example: 

Consider the Total Amount Due (TAD) is Rs. 5,000 and Payment Due Date is 4 May, 2020. In case the cardholder does not pay the Minimum Amount Due by the Payment Due Date, a Late Payment Fee of Rs. 125 will be levied on the next bill due date. Late Payment Fee is 2.5% of the TAD i.e. 2.5% X Rs. 5,000, which is Rs. 125.

B) DRAWAL LIMITS 💸

Your Credit Limit and Cash Withdrawal Limit are both dynamic and you can control them from the OneCard App. You can request for an increase in your credit limit from the app. Once approved, this amount would be your new Credit Limit.  

“Available Credit Limit” or “Available Cash Limit” is the limit up to which you can make purchases or withdraw cash from an ATM respectively. The Cash limit is a part of the overall Credit limit assigned to you.

C) BILLING 📅

i) Billing statements (periodicity and mode of sending)

Your billing statement will be generated every month and you can view the statement in the OneCard App. It will contain a break-up of all purchases, repayments, fees, interest charges and taxes. In case the card was not used in a month, the statement will mention there were no spends in that month. The app also has an option to view the statement in PDF format, which can then be downloaded from the phone. 

ii) Minimum Amount Due

When you get your OneCard statement, you can choose to pay the full amount (Total Amount Due) or pay just 5% of the Total Amount Due. This is known as Minimum Amount Due (MAD), and at least this amount must be paid before the Payment Due Date. The remaining balance can be carried forward to subsequent months. This Minimum Amount Due will be:

i) 5% of the outstanding amount or Rs.100 (whichever is greater) PLUS  ii) Total sum of any card fee, overdue minimum payment  iii) Any amount exceeding the credit limit  iv) Entire amount of any Installments due (EMI) 

You can also pay the Total Amount Due or an amount between the Minimum Amount Due and Total Amount Due. Payment should be made before Payment Due Date to avoid Late Payment Charges. 

When you make a payment, it is adjusted in this order:

Billed Cash Advance Fees with Interest and Taxes ⏩ Billed Purchases with Fees, Interest and Taxes (as applicable) ⏩ UnBilled Cash Advance Fees with Interest and Taxes ⏩ UnBilled Purchases with Fees, Interest and Taxes (as applicable).

Within these, the payment is further adjusted as below:

Taxes ⏩ Fees ⏩ Interest ⏩ Purchases.

If Total Amount Due is less than Rs.100, Minimum Amount Due would be equal to the Total Amount Due, ie. Rs.100. 

Non-payment of dues

iii) Method of payment

You can pay the outstanding dues from the App itself, through the following modes:

a) Debit Card b) Netbanking  c) UPI

(iv) Billing disputes resolution

In case of any query or a dispute on any transaction, you must inform us within 30 days of receipt of the statement, by using any of the contact particulars stated below. We will assist you by providing information in relation to charges to the card account. A temporary suspension would be applied on the disputed transaction while under investigation. This would be resolved within a maximum of 60 days. 

(v) Contact particulars of card issuer

In case you need any help, you can:

📱 Chat with us from the OneCard App 

📧 Email your query or concern to help@getonecard.app 

📞 Call us on our helpline number at 080 4557 5559

🏢 Write to us or visit us at: FPL Technologies Pvt. Ltd., D-27, Bootstart, Varsha Park, Baner, Pune 411045

(vi) Grievance Redressal Escalation

If you are not satisfied with the response from regular channels, you can escalate the issue by sending an email to grievances@fplabs.tech 

For any escalation beyond this level, you can contact the Nodal Officer at nodalofficer@fplabs.tech

If the issue remains unresolved beyond 30 days even after reaching out to the above channels, or if the response is unsatisfactory, you may write to the Banking Ombudsman for an independent review. Details of the Banking Ombudsman Scheme are available on the Reserve Bank of India (RBI) website at https://www.rbi.org.in/

D) DEFAULT AND CIRCUMSTANCES 😩

i) Procedure including notice period for reporting a cardholder as defaulter

If you do not pay at least the Minimum Amount Due even 3 days after the Payment Due Date, the card will be reported as delinquent by the Bank to the Credit Information Companies (CICs), authorized by the Reserve Bank of India (RBI). Non-payment of Minimum Amount Due may also lead to discontinuation of the credit card services. 

ii) Procedure for withdrawal of default report and the period within which the default report would be withdrawn after settlement of dues

Once reported to the Credit Information Companies (CICs) there is no withdrawal of the report. However, if dues are settled by you, this information will be provided to the Bank for sharing with Credit Information Companies (CICs) in the subsequent month.

iii) Recovery procedure in case of default

In the event of a default, you will be sent reminders by post, telephone, email, SMS for settlement of any outstanding dues. If no response is received from you via regular channels, third parties may be engaged to remind, follow up and collect dues. A message may be left with your spouse / parent / other direct adult family member / secretary / accountant or other colleague, as available, at your residence / office / phone. Any such third party appointed shall adhere fully to the code of conduct on debt collection.

(iv) Recovery of dues in case of death/permanent incapacitance of Cardholder

In case of death or permanent incapacitance of the primary cardmember, a waiver on outstanding amount due up to Rs. 50,000 will be offered. If the outstanding amount is more than Rs. 50,000, we may need to follow up with your legal heirs, informing them about your outstanding amount and requesting them to clear dues.

E) TERMINATION/REVOCATION OF CARD MEMBERSHIP 😢

i) Procedure for surrender of card by Cardholder - due notice –

a) You can close your OneCard account any time directly from the OneCard Controls in the app, or via email. The entire card outstanding dues and loans / EMI facilities linked to your OneCard (if availed) will immediately become due. 

b) You can also cancel the use of any Add-On OneCard from the OneCard App or by notifying us via email. You will remain liable for all charges incurred by the Add-On OneCard member up to the date of receipt of notice of cancellation.

c) Once the virtual OneCard is activated, the physical card will be sent to you. After receiving the physical OneCard, if you choose to cancel card membership before using it, or within 6 months of receiving the physical card, a charge of Rs. 5,000 will be levied. This would be added to the overall outstanding amount and the card account will be closed once all dues are paid.

ii) Procedure for revocation of card membership

Your access to your OneCard may be cancelled or revoked at any time without prior notice, if we consider it necessary for business or security reasons, which may include but are not limited to:

a) Delayed or dishonoured payments, improper use of credit card (in violation of RBI and Foreign Exchange rules).

b) Misleading or incorrect information / documents given along with card application.

c) Failure to furnish information or documents as required under the Know Your Customer (KYC)/ Anti Money Laundering (AML)/ Combating the Financing of Terrorism (CFT) guidelines.

d) Involvement in any civil litigation or criminal offence / proceedings by any authority, court of law or professional body or association.

e) Changes in credit policy due to prevailing conditions / unforeseen circumstances.

You may continue to get your OneCard statements with actual outstanding, even after closure of the card account.

F) LOSS/THEFT/MISUSE OF CARD 😠

i) Procedure to be followed in case of loss/theft/misuse of card

In case your OneCard is lost, stolen, misplaced, or if the credit card PIN has been compromised, report this immediately from the OneCard App or via phone on 080 4557 5559 or email us on help@getonecard.app

If your OneCard is misplaced, you can lock the card temporarily from the OneCard App. 

If your OneCard is lost or stolen, you can block the Onecard from the OneCard App and a new card will be sent to you. You can also reset the Card PIN from the OneCard App.

In case the mobile phone with the OneCard App is lost or stolen, inform us immediately by calling on 080 4557 5559. Please also report the theft of the OneCard or phone to the police by lodging a First Information Report (FIR), and share a copy of that with us when requested. 

If you change the registered mobile number or e-mail address, you can intimate us by sending an email to help@getonecard.app.

ii) Liability of cardholder in case of (i) above

You will not be liable for any misuse on a card or PIN after informing us of the loss, unless you have acted with gross negligence. 

You will be liable for all losses owing to any misuse that happened with your consent or knowledge or prior to informing us about loss of card/phone. 

NEVER share your OneCard App PIN and credit card PIN with anyone!

G) DISCLOSURES 📣

i) Bank will share credit information including but not limited to the current balance, loans / EMI facilities linked to the OneCard (if availed), balance outstanding on the OneCard / loan, payment history etc. with Credit Information Companies (CICs) authorised by RBI, as per the Credit Information Companies (Regulation) Act, 2005.

ii) FPL will provide particulars of the OneCard account to the statutory authorities and the Bank, as needed. 

iii) Transaction alerts received may not be assumed as a confirmation of transaction completion. 

iv) If you do not wish to receive any marketing calls/emails from FPL for other products, you can register for the Do Not Disturb service and also unsubscribe from promotional emails by clicking on the link which will be provided in such emails. 

v) You will continue to receive communications about transactions and core features of OneCard. A copy of this MITC document, Terms and Conditions, and FAQ will always be available on www.getonecard.app.

H) REWARD POINTS 🎁

By using your OneCard, you are automatically enrolled in the OneCard Rewards Programme. When you transact with your OneCard, reward points are credited to your OneCard account depending on the transaction value and the purchase category. These reward points can be accumulated and further used to repay other purchases or redeemed for exciting offers shown in the OneCard App from time to time.

I. Earn Reward Points

a) Reward points will be credited only on regular purchases across any category.

b) Reward points will not accrue for money transfers, cash withdrawals and digital wallet loading or top-up transactions. Sometimes, when you purchase a service/product on a digital wallet app which also offers in-app purchases, you may not get reward points, as it involves actual wallet load, which is then used to make payment to the merchant.

c) Currently, you will get 1 Reward Point on every purchase of Rs. 50.

d) For purchase amounts below Rs. 50, fractional points will be credited. For example, if you spend Rs. 25 on a recharge, 0.5 reward points will be credited.

e) Bonus Rewards: Valid and confirmed purchases across the Top 2 categories in a month are eligible for “5X” rewards, which means you would receive 5 times the reward points on those categories for that month.

- To qualify, you must make purchases across at least 3 categories in a month. From these, the top 2 categories would be eligible for 5X rewards.

- Points accruing due to 5X rewards will be credited to your points balance on the 10th day of the subsequent month. For example, if your purchases in July are eligible, 5X points will be credited to your points balance on August 10.

II. Redeem Reward Points:

a) No fee is levied if you wish to redeem reward points.

b) Rewards points can be redeemed including in the following ways:
- Pay with points: which lets you pay for previous transactions
- Redeem points for other offers/benefits as applicable from time to time

c) The “Pay With Points” functionality will be available against transactions that are less than two months old. For example, if you make a purchase on July 15, you can repay it with points till September 14 only (subject to available points balance).

d) On redemption, the rewards points so redeemed will be automatically subtracted from the accumulated reward points in your OneCard account.

e) To pay with points, simply swipe right on a transaction. In case available points are inadequate, a message will be shown to indicate how many points are needed.

III. Other Terms:

a) Reward points which have been credited or debited to or from your OneCard account shall be reflected on the OneCard app. You can also view the reward points accumulated by you on the OneCard app.

b) FPL reserves the right to wholly or partly modify the OneCard Rewards Programme. FPL also reserves the right to change the reward point conversion rate, withdraw reward points awarded or to vary any of the terms and conditions herein in its absolute discretion without prior notice to the cardholder.

c) In case this OneCard Rewards Programme comes in conflict with any rule, regulation or order or any statutory authority, then FPL has the absolute authority and right to modify or cancel this rewards programme to give effect to said requirements.

d) Reward points do not expire and have lifetime validity, except in circumstances detailed below:

- If the OneCard is not used for more than 365 days, the accrued reward points will be nullified.

- FPL reserves the right to cancel or suspend the accrued reward points if the OneCard account is in arrears, suspension or default or if the Onecard account is or is reasonably suspected to be operated fraudulently.

- In case of cardmember’s death, the reward points earned but not redeemed at that time will be forfeited.

- If a transaction is reversed by way of a refund/chargeback/reimbursement, the transaction amount shall be credited back to your Onecard account. In such instances, the reward points accrued on those transactions will be reduced from the overall points balance.

- In case a cardmember cancels vouchers that were availed of by redeeming reward points, points can be reinstated at FPL’s discretion at the same rate at which they were redeemed.

e) FPL will not be held responsible if any supplier of products / services offered to you withdraws, cancels, alters or amends those products / services.
f) FPL makes no warranties for the quality of products / services provided by the merchant establishments participating in the OneCard Rewards Programme.

g) You may note that every purchase is assigned a different “Category” depending upon the Merchant Category Code (“MCC”) defined by VISA. According to this, the merchant acquiring bank classifies the merchant depending on the service provided by them. For example, Food & Dining, Shopping, Travel, Entertainment, Groceries, Bills & Utilities, Fuel, and so on. FPL does not have any control over this MCC classification.

IMPORTANT REGULATORY INFORMATION

i) Your OneCard is valid for use both in India as well as abroad. It is, however, not valid for making foreign currency transactions in Nepal and Bhutan.

ii) Foreign exchange trading through internet trading portals is not permitted. In the event of any violations or failure to comply, you may be liable for penal action and/or closure of the card.