Know The Process Of Changing Credit Card Mobile Number, Address & Email Id

By OneCard   |   February 25, 2024

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Living as a working professional in today’s world requires you to shift from one city to another for your work. Hence, it would be best to accommodate changes like switching your residential address or requiring a new phone number.

Now, these events necessitate notifying your credit card issuer with updated details. In this respect, it is better to know how to change your credit card address and mobile number to reestablish a layer of security.

How to change a credit card mobile number?

If you have never been accustomed to updating credit card mobile numbers, the following section will be helpful. Here are the four ways to do it:

Using internet banking

  1. Head onto your bank’s official website and sign in to your account, log in with your user ID and password
  2. Search for the option ‘My Profile’ and then go to ‘Contacts’
  3. Request for a mobile number change and click on the option ‘Generate OTP’
  4. Enter the OTP carefully and press the ‘Submit’ button.

The mobile number gets successfully updated, and you receive a notification regarding the same on your newly registered number.

Using mobile app

  1. Open the app of the concerned bank or card issuer
  2. Navigate to the ‘Menu’ option and click on ‘My Profile’
  3. Next, you’ll see an ‘Edit’ button; click on it
  4. Provide the OTP and press ‘Submit’ to complete the proess.

Call customer care service

You must connect with a bank representative by calling the helpline during this process. If you are wondering where to find the customer support number, enter the official website and head towards the ‘Contact Us’ tab.

Visit the branch

For this, you must visit your bank’s nearest branch, submit a ‘credit card mobile number change’ application form and a few KYC documents. After this, the bank staff will take care of your request. Once the issue gets resolved, you will receive a confirmation on your newly registered phone number.

How to change a credit card email id?

The email ID modification procedure is quick and easy. Here are the different ways to update a credit card email ID:

Using internet banking

  1. Visit your bank’s official website, and log in with your login credentials
  2. Next, head to ‘Quick Contacts’ under the ‘My Profile’ tab
  3. Select the relevant option to modify the email address and click on ‘Send Confirmation’
  4. Open your email account using a new tab and search for the message in the ‘inbox’ section
  5. Open the message and click on the forwarded link.

Using mobile app

  1. First, install the mobile banking app and log in to your account
  2. From the ‘Menu’ option, go to the ‘Edit’ option under the ‘My Profile’ Segment; click on it to proceed further
  3. Click on the confirmation link sent to your new mail ID to complete the process.

Call customer care service

Connect with the bank representatives by calling the helpline number provided on the official website. Upon contacting, tell them your requirement to get the necessary guidance.

Visit the bank

In this method, you visit the branch of your credit card provider and ask for the ‘credit card email ID change’ application form. Upon filling it out, provide the photocopy of the necessary KYC documents (if required) to complete the application process.

How to change a credit card address?

It is important to make the credit card issuer aware of your latest residential address. Doing so on time can help you to avoid fraudulent activities in the long run. Here are the different ways to update your credit card address:

Using internet banking

  1. Log in to your credit card account after visiting the bank’s website
  2. Select ‘Services’ and then move forward to ‘Contact Details.’
  3. Choose ‘Update my address’ to enter the new address
  4. After you have entered all the details like house number, pin code, landmark, etc., fill in the provided CAPTCHA to complete the request.

Using mobile app

  1. Log in to your credit account using the bank’s online banking app
  2. Open the ‘Support and Services’ section using the ‘Menu’ icon
  3. Now look for the option ‘Update Contact Details.’
  4. Provide the new address and tap on ‘Confirm.’

Call customer care service

Look for the customer care service number on the bank’s website. Next, call the number to ask for assistance regarding address change.

Documents required to change credit card address

Here is a list documents necessary for updating your credit card contact details:

  • ID Proof (Aadhaar Card/ Passport/ Driver’s Licence/ PAN Card/ Voter ID)
  • Latest utility Bills (Electricity bill/ Gas bill/Internet bill, etc.)
  • Receipt of property or municipal tax


Stay connected and secure by keeping your credit card information up to date. Follow these simple steps for changing your mobile number, address, and email ID to ensure uninterrupted communication and enhanced protection for your financial transactions.

Also, it’s a good idea to keep your contact information up to date as this can impact your credit score. Last but not least, in case your card provider needs to send you anything via courier: then it is important for them to have the latest information.


How can I change my mobile number linked with a credit card?

You may modify an already-registered mobile number for your credit card, and to do this, you can use options like mobile app, and internet banking of your credit card provider. Otherwise, call the helpline number of your bank and seek assistance.

How do I change my email address on my credit card?

Go to the official website of your credit card provider. Access the ‘My Profile’ section to change ‘Registered Email’ from ‘Contacts’. You’ll receive a confirmation link in your new email address. Click on it to complete the process.


**Disclaimer: The information provided in this webpage does not, and is not intended to, constitute any kind of advice; instead, all the information available here is for general informational purposes only. FPL Technologies Private Limited and the author shall not be responsible for any direct/indirect/damages/loss incurred by the reader for making any decision based on the contents and information. Please consult your advisor before making any decision.