Navigating OneScore: Parting Ways With OneScore

The OneScore app is your one-stop credit management app, built to manage and improve your credit worth. However, there may come a time when you no longer have use of the OneScore app and want to delete your OneScore account. In this article, we will provide a step-by-step guide on how to delete the OneScore app if you wish to do so.

How to Delete OneScore Account

The steps for deleting your OneScore account are few and simple. However, it is not enough to uninstall the app from your phone to delete the OneScore account entirely, since there is a step-by-step method that you should follow to delete the account. Above all, it is also important to understand the implications of removing the app in terms of data retention. In this section, we will walk you through these processes.

Steps To Follow to Delete the OneScore Account

Please note that after deleting your OneScore account, you will not be able to create one in the future as well.

  1. Visit your profile section

  2. Scroll down to ‘Delete Account’

  3. Carefully go through the information provided on the screen and tap on ‘Proceed’

 4. Pay your outstanding balance

  5. Tap on ‘Initiate’

On successful completion of all the steps mentioned above, your account will be deleted in 7 working days.

Things to Keep In Mind Before Deleting Your OneScore Account

You will lose access to your data:

Once your account is deleted, all your data housed under the app, including credit reports, loan details, and previous transactions, will also be wiped out.

Retention Of Data According to Regulatory Requirements

Regulatory guidelines mandate that certain data related to your account will be retained for a certain period of time. For more information related to this, you can access the Privacy Policy here.

Intimation to the Credit Bureaus

If you have a OneCard account and decide to close it as well on top of your OneScore account, we will notify the credit bureaus promptly about the change.

All Pending Disputes and Queries Will Be Closed

Once we initiate the account closure, tickets for ongoing queries or disputes will be automatically closed. However, if you are awaiting a resolution, we request you wait for a status update before initiating card closure.

Delete My Account


1. What if I’m in the process of getting my OneCard/ OnePL?

Deleting the OneScore app will not impact your OneCard application. However, If you have an active OnePL on your account, you will not be able to delete the account.

2. Are there any closure charges on OneScore?

No, you do not have to pay anything to delete your OneScore account.

In conclusion, if you ever want to close your OneScore account, we assure you a hassle-free process. Whether you are starting your journey with us or parting ways, we will always ensure your experience on OneScore was worthwhile.